Refund policy

At Yigal Arieh, we want every purchase to be made with confidence. Eligible items may be returned within 30 calendar days from the date of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be:

Unworn, unused, and in its original condition
Free from damage, engraving, resizing, alteration, repair, or modification after delivery
Returned with the original packaging, certificates, documentation, accessories, and proof of purchase

All returned items are inspected upon receipt. A return authorization allows the item to be sent back for review but does not guarantee approval of a refund if the item does not meet the requirements of this policy.

Standard and Made-to-Order Catalog Items

Many Yigal Arieh designs are produced after an order is placed. A standard catalog item does not become final sale solely because it was produced after the order was received.

Standard catalog items remain eligible for return when they meet the requirements of this policy.

Custom, Personalized, and Final Sale Items

The following items are not eligible for return:

Personalized or engraved jewelry
Custom-designed jewelry
Items made to unique customer specifications
Non-standard special orders identified as final sale before production
Items resized, altered, modified, repaired, or serviced after delivery
Gift cards
Items marked Final Sale
Items showing signs of wear, misuse, damage, or missing components

Any rights that cannot legally be waived remain unaffected.

Ring Sizing

Complimentary initial sizing is included for the ring sizes available for selection on each product page.

Rings ordered in an available size remain eligible for return within 30 calendar days of delivery, provided they otherwise meet the requirements of this policy and have not been worn, damaged, engraved, resized, altered, or modified after delivery.

Customers are responsible for selecting the correct ring size. Choosing an incorrect size does not make the ring defective.

When the design permits, Yigal Arieh may provide one complimentary resizing after delivery. Complimentary resizing covers the sizing work only. The customer is responsible for insured shipping costs to and from Yigal Arieh.

Once a ring has been resized after delivery, it is considered altered and is no longer eligible for return.

Certain designs, including full-eternity rings and some intricate or stone-set styles, may not be safely resizable. Any sizing limitations will be explained before resizing is accepted.

If Yigal Arieh delivers a ring in a size different from the size selected on the order, we will arrange the appropriate correction and cover the related shipping costs.

How to Request a Return

To request a return, contact us within 30 calendar days from the date of delivery at:

support@yigal.com

Please include:

Your name
Order number
The item you wish to return
The reason for the return
Photographs if the item arrived damaged, defective, or incorrect

After reviewing the request, we will provide return instructions and the appropriate return address.

Please contact us before sending an item back so we can properly identify and process the return.

Return Shipping

For eligible returns that are not caused by an error by Yigal Arieh, the customer is responsible for arranging and paying the return shipping costs.

We recommend using a trackable shipping service and insuring the package for the full purchase value. The customer remains responsible for the item until it is received by Yigal Arieh.

Original shipping charges, return shipping charges, insurance costs, customs duties, taxes, brokerage fees, and other delivery-related charges are non-refundable, except where required by law or when the return results from an error by Yigal Arieh.

If an item arrives damaged, defective, or different from what was ordered, please contact us promptly. Once the issue is verified, we will provide the appropriate resolution and return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if the item is damaged, defective, or incorrect.

Please do not resize, repair, alter, or have the item serviced by another jeweler before contacting us, as outside work may affect the available remedy.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 calendar days after the inspection is completed.

Your bank, card issuer, or payment provider may require additional time to post the refund.

A refund may be declined or adjusted if the item is returned worn, damaged, altered, incomplete, or without the required certificates, packaging, accessories, or documentation.

Restocking Fees

We do not charge a restocking fee for eligible returns that fully comply with this policy.

Reasonable replacement costs may be deducted if original certificates, packaging, accessories, or included materials are missing, where permitted by law.

Exchanges

We do not process direct exchanges.

To obtain another item or a different ring size, return the original eligible purchase and place a new order after the return has been approved.

European Union Orders

Customers receiving eligible orders within the European Union may have statutory cancellation rights, including a 14-calendar-day cooling-off period, subject to applicable law.

Exceptions may apply to personalized goods and items made to the customer’s specifications.